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Shipping and Returns

Worldwide shipping available. See rates below.

SHIPPING POLICY

Orders are shipped within 4 business days. Average ship time is 5 to 14 days for the US, Asia, and Europe, and 2-6 weeks to everywhere else. However, international mail can sometimes be slower and we cannot guarantee receipt by a certain day. Tracking will be provided in your shipping confirmation email.


We are a small business and we reuse packing materials whenever possible to keep prices down. Your items may come in a repurposed box, a polymailer, or in new materials. We promise it will be secure!

MERGED SHIPPING: Ordered placed consecutively will be merged and excess shipping charges will be refunded. This applies if tracking has not been provided yet.

SHIPPING RATES

UNITED STATES: Orders under $100 ship for a flat rate of only $6. Free Shipping over $100.

 

EVERYWHERE ELSE: Shipping rates are based on weight and can be calculated with the 'Estimate Shipping' button in your cart. Orders over 4lbs may need a custom quote. Shipping prices do not include any customs/VAT fees that may be due upon receipt. Note that sometimes packages are LESS expensive than quoted depending on location, and partial shipping may be refunded. Packages are either sent via Japan Post or routed through a shipping center in the US before delivery to get the lowest pricing.*

  • up to .5 lb: $9

  • .5 to 1 lb: $11

  • 1 to 2 lb: $13

  • 2lb to 3lb: $15

  • 3lb to 4lb: $18

  • 4lb and up: $36 default but may require adjustment.

Weight reference: .5 lbs = approx. 5-6 individual Kidea figures.

*Door-to-Door tracking provided for the following countries: Australia, Austria, Belarus, Belgium, Brazil, Bulgaria, Canada, Colombia, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, Vietnam. For all other countries, tracking stops at the border.

RETURN POLICY

We want you to love your items. If you are unhappy, please send an email to hello@tsumikitoy.com

within 15 days of receipt for a return address. Returns will be accepted on unopened items. Refunds excluding shipping will be issued once the item is received back.

Note that darker colors, such as Maleficent's head, Mickey's ears, and Woody's hat are more likely to show paint scratches along the outer edges when roughly handled. Our Kidea have been very loved, used for teething, thrown, and played with, and show small paint nicks along the edges of some figures. Like all loved wooden toys, they can show wear over time.

 

Beech wood is a hard wood that is not likely to chip or crack but is a natural material that can be damaged with heavy handling. Wood should not be submerged in water and should be cleaned with a lightly damp cloth.

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